Michael Darley, MD: Rheumatology

My experience is with the office staff, Jenna. When I came in I hadn't done my bloodwork and she said I couldn't come back until March (it's January). Luckily I asked to speak to a nurse who printed a new lab form for me to get my blood drawn today and I can come back two days later. My experience with Jenna is making me consider finding a different dr.

I've been going to Dr. Darley for years and I have never had better care!! His office staff is always courteous and willing to help with any questions that I have. Having rheumatoid arthritis and fibromyalgia, isn't fun, but with Dr. Darley, it is livable! He manages my pain well and I feel like his bedside manner makes him perfect for this field! He is caring and empathetic and really listens to my concerns.

I would give this office 0 stars if possible. My daughter has been dealing with severe pain for years. We finally got the blood work she needed, and she had a positive AnA result, they referred her here in AUGUST. I called in September. They said the referral came incomplete. I called her primary care, they sent over the missing paperwork immediately. Still heard nothing. Called them back. No answer. I could not get a hold of one person. We looked around to other places. Called back this office in OCTOBER. They said they looking to see if she needed more lab work. Nothing. When I called them yet AGAIN, now it was NOVEMBER. They said the Dr would look at her file and we would receive a call that week for an appointment. It is now DECEMBER, and still nothing. Even if they called this instant, it’s a big No. Red flags all over the place.

So disappointed. I come from an extensive background working in a medical clinic, so I am not here to complain about the 2 months wait that it took to get into the doc. My first and only appt, Dr Darley made eye contact with me maybe twice the whole time I was in the room with him (about 15 min or so). He asked a lot of history questions to notate in my chart, which is fine. But after sharing with him a long history of over 20 years with autoimmune issues (including the unofficial diagnosis of Lupus I was there to see him for) and symptoms, he told me to "come back prn if you have issues" and "some people find it helpful to walk for 30 min/ 5x a week to help with their fatigue". Really? I tried to explain the extreme and debilitating fatigue that I had been experiencing for a couple of months, more so than the usual fatigue I regularly deal with. And you're telling me to go on a walk??? At the end of my visit, he ordered some lab tests, AFTER he already told me to "come back prn". My appt with him was 7 weeks ago. I had the labs drawn right after my appt with him. NOBODY has called me, even after I have left messages asking for my results. So disappointed in the unprofessionalism and obvious lack of care from this office and doctor.

I’d give negative stars if possible. I began seeing Dr. Darley when my family moved to UT IN 2021. I have Sjogren’s disease (was diagnosed and placed on Plaquenil before moving to UT). For nearly a year I had abnormal urine tests and Dr Darley continued saying “we’ll have to look further into that next time” but then he never did. Then I started spilling protein in my urine. I called his office several times throughout this time, leaving messages, asking if the protein was a problem and what is supposed to happen to deal with it. I rarely got calls back. I finally went to my primary care Dr with all of my tests results because Dr Darley was not taking care of me adequately. After an ultrasound, a CT and a few other tests, turns out I have multiple kidney stones - including a staghorn stone which requires surgery. These types of stones often form when urinary infections are left untreated. I firmly believe that Dr Darley showed incredible negligence with my healthcare and because of his negligence I have to have surgery next week to remove the large staghorn stone. To say I am upset is an understatement. Dr Darley should not be practicing medicine if he and his office staff cannot truly look out for the health of his patients