Niagara Ina Grafton Gage Village

As a PSW who worked in the LTC for a year. Please if you are able to, send your loved ones elsewhere. Management does not work for the interest of the residents.If you are a student at TriOs college, good luck. The entire region from smaller facilities, all the way to regional homes- even EMS- are aware of how bad and talk about how bad it is.The HR manager, Claudia D'Jesus, thinks she runs the entire place with only PSW experience and zero nursing experience whatsoever. The employee turn around is so bad, due to bullying foremost and treatment by upper management, that the establishment has no choice but to bring in the college.The budget for the residents food has been cut, leaving the residents with disgusting and inappropriate snack options.This place is filled with bullies, and has be the most toxic workplace I have ever been apart of.If you advocate and report to your managers, you will be labelled a bully yourself. I have been told NOT to question the training and skills of PSWs who display disturbing behaviour towards residents, and to fly under the radar. This being said by management themselves.Talk to the cognitive residents in the LTC and they will be more than happy to tell you they want to leave due to their treatment by management, Claudia D'Jesus specifically.This is not a place you want to work or be associated with, and this is not an establishment where you want to send your loved ones. If you want them to receive proper care and proper treatment then look elsewhere if you are able to.

Since the “retirement” of the Director of Care, this LTC home has gone down hill. The PSW’s are overworked, and they work short staffed far too often. The morale is low, I don’t think management appreciates the work they do. I have witnessed when only to PSW’s were on for 40 residents and an evening when there were none. Inservice should come back, staff need to be appreciated more and morale needs boosting. Nursing staff is good with the residents. PSW’s do not have the time to spend quality time with residents. Things have sure changed from when I worked in LTC in the late 1970’s. I hope things improve, I would like to be able to give it the 5 star rating it had before all the changes.

I would never recommend anyone put any loved one in the LTC OR Assisted Living building there.The mentality is the residents live in their work space, instead of they work in the residents home.The CEO is a bully and very rude, not sure how he is still there. Ina Grafton used to be the place to go, but now it is NOT. New management all the time, can't keep track of who is who. A lot of the PSW just seem to not care about the residents. Very sad state of fairs now

Client dignity and transparency are not at the forefront of their service. Random apartments have signs mounted next to the door indicating that the "Apartment is partially subsidized by a (donor name)", when in fact that is NOT true. The resident of that apartment does NOT receive a subsidy to their rent payment, as it states on the wall next to their door! However, it is possible that all of the apartments in the facility have been partially subsidized by donors. Quality facilities for seniors have a donor wall in their main entry rather than the false pretense that they are supporting individuals when they are NOT. The board of directors dismissed my letter to address and rectify the problems. Client dignity and transparency clearly not a priority!

Would never recommend putting any relatives in the main building. The front desk staff and CEO have a terrible rude attitude to others, with absolutely no manners and no people skills. Their male CEO is a rude nasty bully I dread to think how he treats residents and main staff in the building. Awful man. Avoid this one there's far better more professional homes to place relatives in.