Structure Spine and Sport

All the staff feel like family. The doctor is always going to be looking out for your best interests.

The team is knowledgable and friendly. They've been helping me with a pinched nerve and the progress has been great

I've been coming to the clinic for 5 years and it's been a world of difference. I appreciate all the staff and a big shout out to Anne and Deborah the Massage Therapist. They provide good patient centered care and leave feeling pain free and relaxed.

*male massage worker being unprofessional and bringing up a previous match in tinder* * continuous neglect of keeping a safe environment * I’ve been coming to Structure, Spine and Sport since about February 2023. In about my third visit, there was a male massage worker who, was massaging my back. As I was faced down in a vulnerable position, he asked me a question regarding my child and I thought it was about the effects of me carrying her, but instead he told me he had matched me on Tinder and recognized me. I felt like I went from being in a professional setting, where I had a professional working on me, to having a an unknown tinder date with his hands on me while I was face down in a vulnerable position. I nervously laughed it off, but I felt really uncomfortable with it. I eventually called SSS and made them aware of the situation as I felt very scared and uncomfortable with what had happened. I was clearly upset and was crying. I was reassured that it wouldn’t happen again, my safety is their priority, and that they would have to talk to the guy because he had to know. They encouraged me to rebook, ensuring he wouldn’t be working on me and that me feeling safe was top priority. I rebooked, and when I returned, I was very anxious as the guy was there and knew that I made the complaint about the situation, but he didn’t talk to me or come near me, so I felt okay. A few visits later, I was going in, and the same guy walked me to the table and was preparing me with a hot towel, and I was terrified because I thought he was going to be working on me. And I recall looking out for help because I was terrified and we made the arrangement that he wouldn’t be working on me. The guy put the towel on me and continued working on other people, and someone else came to massage me. I spoke to reception about the incident afterwards, and I was kind of faced with an almost “annoyed” reaction, and they said, “oh we have a note that says you don’t want him working on you. He can’t bring you a towel either?”. I felt kinda hurt with that response because I trusted them to be in my corner and protect my sense of safety, but their response made me feel like I was being the difficult one. I stopped going for a few months and returned again recently, and when I arrived for my appointment, the guy was referred to take care of me and make sure the room was clean for when I go to meet with the chiropractor. Idk if the guy remembers me, but I remember him and am scared to be around him because I told his boss on him essentially. Anyways, I was put in unsafe situations, and as a survivor of SV already, I was terrified. I was then assured my safety and encouraged to return, but my safety wasn’t and hasn’t been taken seriously. For these reasons, I don’t recommend and will not be returning.

Terrible service. Front desk girls are very rude.