International District Medical and Dental Clinic (ICHS) – International Community Health Services

i am writing this review with deep disappointment and troubling experience after our recent visit to this clinic, which occurred despite our punctuality in arriving at 9am for my two years old brother’s appointment. i have to question whether the medical staff in this clinic are fully aware of or practicing the relevant laws and regulations. this is especially concerning after the excessive blood draw from my two years old brother, which was beyond pediatric guidelines, and the lack of proper communication and informed consent. telling me that there is a significant lapse in following legal standards at the clinic. we anticipated the usual long wait times but were unprepared for the shocking and potentially harmful treatment he received. what transpired was far beyond our expectations and has left us extremely distressed. despite the fact that my brother is a toddler, medical staff proceeded to draw an excessive amount of blood from my brother—four full sized bottles. that clearly seemed like they were more than 2ml. this is not only against pediatric guidelines but also poses a significant risk to a child his age. the recommended amount for a blood culture bottle is the child’s age in milliliters, which should have been no more than 2ml for my brother. yet, the amount taken was clearly far in excess of this limit. throughout the process, the staff seemed indifferent to our concerns, showed a lack of concern and provided no justification for their actions. they never mentioned to my mom or me about my brother having draw four bottles of blood. my brother, who also suffers from amnesia, was subjected to this traumatic and dangerous procedure without any consideration for his well being. the fact that he must undergo this every three months is deeply concerning and raises questions about the long-term effects on his health. drawing such a large volume of blood repeatedly could worsen his amnesia and weaken his immune function, not to mention the trauma this will inflict on a young child. while the clinic staff did apologize and mention that they will inform us of the number of blood bottles to be drawn next time, seeking our consent, this does not fully address the concerns raised. the focus should not be on merely seeking consent for potentially excessive procedures, but rather on ensuring that the procedures themselves are medically necessary, safe, and in line with pediatric guidelines. while the clinic staff did apologize and mention that they will inform us of the number of blood bottles to be drawn next time and seek our consent, this does not fully address the concerns raised. the focus should be on ensuring that the procedures themselves are medically necessary, safe, and in line with pediatric guidelines. the clinic needs to conduct a thorough investigation to determine why the excessive blood draw occurred and review and revise their protocols to align with established pediatric standards. i don’t know why this even needs to be said, but clinic staff should receive comprehensive training on handling pediatric patients with care, sensitivity, and proper communication, prioritizing patient safety and well being. also, the nurse only informed us that the medical staff had added two blood draw orders after we questioned them why they drew four bottles of blood. (due to character limited exceeded, the rest is in the photo.)

I had the pleasure of Ms Annie Kwan being my dentist here. I was given the best dental care I have ever received. I required multiple fillings, and I had a fast and pain fee experience every time with wonderful results. Ms Kwan is very thorough and will give education on things to look out for such as mouth cancers if you are or were a nicotine user. I feel very lucky to have received dental care from ICHS, and I would definitely recommend them to anyone looking for quality and considerate care. Also the facilities are clean and pleasant, and the receptionists and dental assistants are all friendly, polite and helpful as well. Many thanks!!!

Honestly the best cleaning I’ve ever received. It’s been about five years since I’ve been able to see a dentist. Doctor Anne cleaned the hardest plaque that my last dentist couldn’t get without another “2 cleanings.” Not to mention they are all so sweet!

My mother had been waiting for an hour (and checked in with the receptionist multiple times within said hour) only for it to turn out the receptionist had forgotten to check her in! We received no compensation or anything either!! Then, I was only 5 minutes late and the check-in guy called someone for a few minutes and told me I needed to reschedule completely. Then throughout the rescheduling process, the receptionist left with no explanation and came back with nothing in hand. This appointment was in Mid March and now its pushed to mid-May!

I am SO grateful for ICHS accepting Medicaid/Apple Health/Molina health insurance!!! I probably wouldn't have known of them and had the wonderful care I have for recent years if I hadn't seen them on my insurance list of providers. They are not that close to me, so I was looking in different area. They are well worth the trips. Each staff member I have interacted with has been warm, professional, kind, knowledgeable, and skilled. I experience much anxiety and pain with dental care due to C-PTSD and prior non-dental experiences, and ICHS Dental has been the least awful of the dental clinics I've been to over the years. Which is to say, they are AWESOME!!! It takes so much for me to follow through on dental care, so it means ALOT that I am keeping up with it now that I've established care with ICHS, and I am far less fearful, anxious, tense etc. before appointments now, and I have not had to leave mid-appointment due to a panic attack. I really appreciate everyone at ICHS - THANK YOU THANK YOU THANK YOU!!!