The call center was a bit frustrating at first, but we were squeezed in the same day on a Sunday for a dental emergency. Once we got inside the facility was very clean and nice. The doctor and assistant were very nice and knowledgeable, they did a good job putting us at ease. She was able to save the tooth which we didn't think was possible (based upon another dentists opinion awhile back) we will be back for future work! The price that we were quoted on the phone was accurate, they were still able to work with us and do a partial root canal for the same price we thought an extraction would be. Pricing was very reasonable compared to other local dentists.
If I could’ve gave 0 stars I would have!!! My husband was in extreme pain, I called 4x and every time I called I was told that the doctor was with a patient and would give me a call back..finally got a call back at 8:30 pm just to told that they take their last patient at 8pm! So they’re not 24/7 like it says on Google and the doctor apparently takes their sweet time calling you back.
My child was having severe tooth pain. This place said they were open and were not!! Then the call center acted like they didn't know what was going on. If you're not open 24 hours, don't lie and say you are! Ridiculous!
I am in excruciating pain. I call Monday night to request an appointment for tooth extraction for my wisdom teeth. The Dr took all of my information said to come in at 9 am. Fully aware I am in Painnnnnnn. Got there this morning for them to tell me they don’t have connections with that emergency side and the dr there could only give me an X-ray that’s all. I drove 30 mins for absolutely nothing. If you are in pain I do NOT suggest this location whatsoever!
*****WARNING******
DONT WASTE YOUR TIME
IF YOU HAVE A REAL EMERGENCY
Miss leading information. This is a call center, they lead you to believe they are talking to doctors when they are speaking to you. They lied to me said they were speaking to a doctor and they were not.The call center said the office puts together the speech they just repeat it, They are told to tell you they are speaking to a doctor. (That is exactly what they said on recording) basicly with this system they can blame each other when something goes wrong.I called at 2 am she told me the doctor said he would call me back when he's done with the emergency he was dealing with. Records show she didn't talk to anyone until 4 am why lie? Why tell anyone I just spoke to the doctor he will call as soon as he is done with the emergency. Rhen when the office opened they call me and then the office member hung up on me and then ssent texts from a personal phone. The entire system is a broken joke designed to pass the buck to someone else.
******WARNING********
DONT WASTE YOUR TIME IF YOU HAVE A REAL EMERGENCY.
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9873 Ridgewood Street Elgin, IL 60120
vaxiemal@email.com
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Kiersten Harris
11 months agoThe call center was a bit frustrating at first, but we were squeezed in the same day on a Sunday for a dental emergency. Once we got inside the facility was very clean and nice. The doctor and assistant were very nice and knowledgeable, they did a good job putting us at ease. She was able to save the tooth which we didn't think was possible (based upon another dentists opinion awhile back) we will be back for future work! The price that we were quoted on the phone was accurate, they were still able to work with us and do a partial root canal for the same price we thought an extraction would be. Pricing was very reasonable compared to other local dentists.
Reese Williams
7 months agoIf I could’ve gave 0 stars I would have!!! My husband was in extreme pain, I called 4x and every time I called I was told that the doctor was with a patient and would give me a call back..finally got a call back at 8:30 pm just to told that they take their last patient at 8pm! So they’re not 24/7 like it says on Google and the doctor apparently takes their sweet time calling you back.
Marisa Barnett
5 months agoMy child was having severe tooth pain. This place said they were open and were not!! Then the call center acted like they didn't know what was going on. If you're not open 24 hours, don't lie and say you are! Ridiculous!
Deidra Bright
9 months agoI am in excruciating pain. I call Monday night to request an appointment for tooth extraction for my wisdom teeth. The Dr took all of my information said to come in at 9 am. Fully aware I am in Painnnnnnn. Got there this morning for them to tell me they don’t have connections with that emergency side and the dr there could only give me an X-ray that’s all. I drove 30 mins for absolutely nothing. If you are in pain I do NOT suggest this location whatsoever!
T Poindexter
10 months ago*****WARNING****** DONT WASTE YOUR TIME IF YOU HAVE A REAL EMERGENCY Miss leading information. This is a call center, they lead you to believe they are talking to doctors when they are speaking to you. They lied to me said they were speaking to a doctor and they were not.The call center said the office puts together the speech they just repeat it, They are told to tell you they are speaking to a doctor. (That is exactly what they said on recording) basicly with this system they can blame each other when something goes wrong.I called at 2 am she told me the doctor said he would call me back when he's done with the emergency he was dealing with. Records show she didn't talk to anyone until 4 am why lie? Why tell anyone I just spoke to the doctor he will call as soon as he is done with the emergency. Rhen when the office opened they call me and then the office member hung up on me and then ssent texts from a personal phone. The entire system is a broken joke designed to pass the buck to someone else. ******WARNING******** DONT WASTE YOUR TIME IF YOU HAVE A REAL EMERGENCY.