Neighborcare Health at Meridian (Medical and Dental)

Very nice and clean almost feels like new building great staffs but hard to schedule appointment in same week at least expect to get earliest appointment 2 to 8 weeks if you have rush consider that

They have done right by me for years. Not the most well-oiled machine, but good for a clinic. Phone calls can be tough, but in-house staff is excellent.

I love the clinic and the staff there so much, that left it to be my primary care place living in Kent actually. The receptionists (almost all) are nice and quick. I have never been rescheduled for my pregnancy checkup even if was late 20 min. Clean place, lot of parking. The nurses and doctors I met there are very friendly, professional and supportive. I found my midwife there, she is awesome, Domenica Rice. I would return to her for all my future pregnancies ☺️ she is very kind, polite and PROFESSIONAL. I always felt myself like I was meeting a friend rather than a doctor and knew I’m in good hands. Almost all visits were in time, but if some not - it was not a big deal for me because I also sometimes got late for the appointments🥹Again, it’s exactly about the clinic at Meridian.

Where is the accountability in the services they offer? Nowhere to be found. For three months my partner, a patient of theirs, has been making phone calls, leaving messages, and sending requests in MyChart for his follow up appointment. They deny his requests in MyChart and they refuse to schedule over the phone because his doctor needs to approve his appointment but is nowhere to be found. Prior to this, the front desk suggested coming in for some of his tests and stated he did not need an appointment. We live an hour and a half away but he drove there anyways because that’s what they said, then they turned him away because he didn’t have an appointment.. with attitude, they made an appointment for him the next day, which he had to get a hotel for. He’s driven that far for each of his three tests they had him take to acquire this next appointment which they are now REFUSING to book, which is negatively affecting our lives by not receiving the care needed. I do not understand how this place has SO MANY 1 star reviews for the same issues and they have not been resolved at all. You offer a service hat requires appointments, but you don’t make appointments, so you basically have no service to offer except frustration, pain, and a waste of time and life. HAVE SOME RESPECT FOR YOUR PATIENTS OR CLOSE YOUR DOORS PERMANENTLY, THIS IS UNACCEPTABLE FROM A MEDICAL “PROFESSIONAL”

Doctors are ok. Front desk is the worst. Only once I called to schedule an appointment when I was on hold less than half and hour and the lady was nice and super accommodating. Otherwise if you call expect nobody ever picking up the phone or wait time at least half an hour, usually more. And they never tell you expected wait time. On top of it even if someone picks up they might not have working phone or just in a bad mood so they just tell you they can’t hear you well and drop it, then another hour long wait time. Basically they want you to die in wait without ever even talking to you so it’s not their job to help people.