Ponce De Leon Center

IDP is one of the most confusing, and Inconsistent medical spaces I have ever entered. The staff constantly sends you on a run around if you seek to call them, or will have you on hold for 20 to 40 mins, and sometimes longer. The hours for services are inconsistent and change with little to no longer warning, such as closing the clinic down at noon with no more warnings then a paper on the front door, which is not helpful to those who only come for services every so often. And many staff are kind and helpful, but most act as if you are interrupting their day or conversations when you ask them questions. Overall, not e. good experience anytime.i have to go there.

I called this office three times and it always the same issue the doctor is not available and I can leave a message. Then they put in my daughters insurance information in the system incorrectly and tried to send me a bill of over $400. Then the elevator broke down because it was too many people on the elevator and their system crashed. They schedule everyone on top of each other so it be a lot of people waiting to be seen. Don’t waste your time they’re unorganized and they took blood from my child and it’s been over two weeks without a call about her results. Then she never tells me no new information just to come in another time. Every time you call the doctor is unavailable and nobody is authorized to tell you results. I never had to to deal with an office so unprofessional and have no organization. If I could rate zero stars I will, I been on hold over fifteen minutes and I can’t even cancel an appointment. DO NOT WASTE YOUR TIME!!!!!!!

I absolutely love Dave, he took good care of my mother, she didn't have to wait long and was able to receive her lab work even though she missed her appointment yesterday. Thanks Dave ❤️

I usually attend IDP since 2011. All staff there were great. Now, in 2023, there are some RN that doesn’t have any politeness and don’t respect the patient. I’m talking about the recent experience with me today. (07/10/2023). The RN Kathleen was impolite. When I was checking the weight, she stayed apart and asked me for the weight numbers. She didn’t look at the monitor to check. She only asked for the numbers. She ironically questioned, why I was there since I only had pain that night. She also took blood pressure gauge the blood pressure gauge and left the thermometer in my mouth for almost 3-4 minutes. she Didn’t check my medications, or if they needed refills. When Ironically, she asked me why I was there just because I had pain in my legs. I answered that yes! Because since I’m a heart valve transplant, my doctor is very cautious with me about blood clogs. I want to mention that, these new RN Kathleen are leaving something to be desired. And she needs to learn and respect the patients. Thanks! Sincerely, Genilson Santos. July, 10th, 2023.

I have been going here for over 10 years and every time I have to deal with the pharmacy is the worst experience ever. They say they call me and my number wasn't working I pay my d*** bill every month. Helen says she called me on both numbers. I don't have 2 now I have to sit in here re doing the whole process of insurance and all that just to get 7 pills. This place is a joke the Doctors here are the only good thing they have going for them. There spending all this money renovating the place they could hire better staff and have a better processing.