Franciscan Children’s

Our kid had his dental procedures done under general anesthesia at Franciscan recently. Olivia the nurse was very kind, giving him toys, showing him photos of the operating room. She explained everything to us and walked us to wherever we needed to go, including to the parking lot when we were done.

We weren't there very long , the staff was compassionate and kind , the PT and OT were like clock work , very regular . The building is surrounded ,on the back and sides , by a wooded lot with picnic tables, beautiful statuary , paved walking paths which are handicapped accessible, a children's playground, and a lovely gazebo. We found it hard to feel like we were in the city. The peaceful surroundings(which you cannot see from the road) helped us to find times of rest from the stressful reason we were there.

My daughter was here as apreemie learning to feed, I personally think this place is a nightmare with over run nurses too many patients to nurses ratio , only two nurses would put in the full allotted time to feed my child and give her a chance , most of them were unde-trained and seemed to be clueless on how to feed . I had one nurse rip the bandaid off my newborns cheeks which tore her skin off. The only way I got my child discharged was to stay every single day doing every single feed myself , and no one told until I was there for five days that’s there free food vouchers. I asked NUMEROUS times I did not want male cna’s while I’m not there giving my baby tubby time…. The whole staff said they would take note nothing was done, I had one female cna kiss my baby on the mouth, I scolded her for it and she tells me “ I can’t help she’s too cute”,,,, I had one nurse tell me she puts my child in the mood to eat by spinning her as fast as she can to disorient her to latch onto the bottle , I didn’t sleep for the seven days leading up to discharge because I received little to no help in feeding my child , except for when my mom or husband would come and let me nap they would take over. The need more nurses, more feed training and more consistency, and better parent listening skills, I was actually told by one staff member that my child has “lots of problems “ … the opposite is true according to her pediatrician, she’s a thriving normal baby NO PROBLEMS!! this man that said this was full of himself and I basically just stroked his ego to make discharge smoother. I think more sensitivity training would go a long way …… the few stars I gave are for Cassie the head nurse, my biggest advocate and the kindest most wonderful nurse I ever met.

My son went to St.Franciscan's Children's hospital for dental work , everyone there was great. He had the best care , everyone was so kind and understanding . Everything went smoothly, I was very pleased with the care my son received here.

Extremely disrespectful staff. Had an insurance dispute and they said it was my responsibility to be educated on how their system works. Despite the hospital being in my network and me telling the receptionist my insurance policy, they set me up with the only physician that doesn’t accept my policy, then blamed me for not knowing to ask the physician. In what world would I need to know how to do your job? Absolutely terrible and would recommend seeing literally any clinic before I would come back to this place.