I had a great experience with Cici and the staff at The Bougainvilla House. I brought my teenage twins in for counseling and was impressed with the facility and staff. My children both felt comfortable and safe to open up to the therapist leaving us all with a very positive impression. A wonderful non-profit facility providing a much needed service to our community. Staff is very informative, helpful and confidential. Highly recommend their services.
This place is the most unprofessional place I have ever been to. My stepchildren started going here for reunification therapy and when my daughter started having nightmares and issues in school because of the reunification therapy. The owner Cici told us that it wasn't her problem and that she needs to grow up. Like you're a place that's supposed to help with stuff like this and you make that kind of comment. Not to mention Cici was more for helping the abuser than my children who are the victims. And because of that, I wouldn't let my son come here. I would never come back here if my children ever need therapy again. And another thing, they will try to charge your insurance even if you have a court order that states the other parent is the one that's supposed to pay. So I really think that they try to double dip by charging one parent by cash and the other through the insurance company. There is no consideration for the well-being of the child. I highly recommend you take your kids somewhere else!!! And lastly this place is very unwelcoming.
Two months ago, my husband and I were broken and lost and had no idea how to handle our 17 year old son’s out of control behavior that was affecting our entire family, including his well being. Through a friend of a friend (and God) CiCi Kelley was placed in our lives to help navigate these uncharted waters that were unfolding and we had no idea where to turn. Even though we live 300 miles away, and we still to this day have not met CiCi, she immediately stepped in to help guide us on how best to help our son. If you are looking for help with your adolescent, stop the search and go to The Bougainvilla House. CiCi is a talented expert with a tremendous amount of dedication to help not only the patient, but the entire family. The plethora of phone calls, follow up (even when she was on vacation) and finding a place for my son is something we will never forget. We refer to CiCi, in our home, as the Dr. Oz of adolescence.
Today I attempted to put my 4 children on the waitlist for services. Within the conversation I shared we moved from MI and I joked we were running from the cold, and the person I spoke with said “or the governor”… I was shocked, so I said what was that? And she restated her opinion. I then said that’s why we moved here was to remove our family from the conservative community we were in to a more inclusive and diverse community within Fort Lauderdale, so she lost me with that comment. I’m sharing so that other families from marginalized communities are aware and can possibly avoid a biased therapy environment.
This year started out very difficult for our family. My 16 year old was struggling with severe depression. We tried everything to help and nothing seemed to be working.
The next thing I knew we received help from Cici Kelly CEO of Bougainvilla House.A family member contacted Cici and she reached out to us. I will never be able to thank Cici enough for the help and guidance she provided us.
We were 1800 miles away and desperate for help. Cici participated over the phone in a family discussion that included my 16 year old. That phone call started the healing process and Cici never let us down for a second. Constant follow up calls and emails from Cici came all the time and when we needed her help the most.
My now 17 year old, is thriving and happy.
The expertise, guidance, support and honest compassion for our child's well being that we received from Cici will never be forgotten.
Our family was truly blessed by Cici.
We will be forever grateful and thankful.
I highly recommend Bougainvilla House.
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Marlene Aguero
5 years agoI had a great experience with Cici and the staff at The Bougainvilla House. I brought my teenage twins in for counseling and was impressed with the facility and staff. My children both felt comfortable and safe to open up to the therapist leaving us all with a very positive impression. A wonderful non-profit facility providing a much needed service to our community. Staff is very informative, helpful and confidential. Highly recommend their services.
Carlos Vasquez Jr
a year agoThis place is the most unprofessional place I have ever been to. My stepchildren started going here for reunification therapy and when my daughter started having nightmares and issues in school because of the reunification therapy. The owner Cici told us that it wasn't her problem and that she needs to grow up. Like you're a place that's supposed to help with stuff like this and you make that kind of comment. Not to mention Cici was more for helping the abuser than my children who are the victims. And because of that, I wouldn't let my son come here. I would never come back here if my children ever need therapy again. And another thing, they will try to charge your insurance even if you have a court order that states the other parent is the one that's supposed to pay. So I really think that they try to double dip by charging one parent by cash and the other through the insurance company. There is no consideration for the well-being of the child. I highly recommend you take your kids somewhere else!!! And lastly this place is very unwelcoming.
Priscilla Porter
4 years agoTwo months ago, my husband and I were broken and lost and had no idea how to handle our 17 year old son’s out of control behavior that was affecting our entire family, including his well being. Through a friend of a friend (and God) CiCi Kelley was placed in our lives to help navigate these uncharted waters that were unfolding and we had no idea where to turn. Even though we live 300 miles away, and we still to this day have not met CiCi, she immediately stepped in to help guide us on how best to help our son. If you are looking for help with your adolescent, stop the search and go to The Bougainvilla House. CiCi is a talented expert with a tremendous amount of dedication to help not only the patient, but the entire family. The plethora of phone calls, follow up (even when she was on vacation) and finding a place for my son is something we will never forget. We refer to CiCi, in our home, as the Dr. Oz of adolescence.
TheFamDam
a year agoToday I attempted to put my 4 children on the waitlist for services. Within the conversation I shared we moved from MI and I joked we were running from the cold, and the person I spoke with said “or the governor”… I was shocked, so I said what was that? And she restated her opinion. I then said that’s why we moved here was to remove our family from the conservative community we were in to a more inclusive and diverse community within Fort Lauderdale, so she lost me with that comment. I’m sharing so that other families from marginalized communities are aware and can possibly avoid a biased therapy environment.
Don McEwan
5 years agoThis year started out very difficult for our family. My 16 year old was struggling with severe depression. We tried everything to help and nothing seemed to be working. The next thing I knew we received help from Cici Kelly CEO of Bougainvilla House.A family member contacted Cici and she reached out to us. I will never be able to thank Cici enough for the help and guidance she provided us. We were 1800 miles away and desperate for help. Cici participated over the phone in a family discussion that included my 16 year old. That phone call started the healing process and Cici never let us down for a second. Constant follow up calls and emails from Cici came all the time and when we needed her help the most. My now 17 year old, is thriving and happy. The expertise, guidance, support and honest compassion for our child's well being that we received from Cici will never be forgotten. Our family was truly blessed by Cici. We will be forever grateful and thankful. I highly recommend Bougainvilla House.