Grand River Hospital

I went in for a bone scan on Tuesday and the staff were just fantastic. They were very caring and explained everything that was going to happen and when I had the injection, I didn't feel any pain. The staff member explained how the injection works and explained how I can manage the drug. During the time between the injection and the scan we had a 2 1/2 hour wait. Since driving home then turning around and driving back would expend a lot of energy, I asked if I could lay down until they needed me for the scan. They put us in a room with a bed and a warm blanket heater, my helper and I stayed there and we were impressed with the care I was given. I would also like to thank everyone in the Cancer Centre for their outstanding support; my doctor, the nurses and support staff all give me the best care that one with cancer would expect. The assistance that I receive from the Cancer Centre is outstanding and my doctor is so helpful in aiding me in my journey with all the issues that I have been going through. Thank you everyone,

Had my first baby here a few months ago. The night nurses were bullies, and the hospital doesn’t feel very clean at all. They brought me fish nuggets despite my request for a vegetarian meal. My experience with the doctor on call that night was extremely dehumanizing. The day shift nurses/doctors were much better.

I recently had an extremely disappointing experience at Grand River Hospital in Kitchener. I went in for an emergency tetanus shot after returning from a trip abroad, only to be met with rudeness and unprofessionalism from the reception and triaging staff. Despite my situation being urgent, they almost scolded me for not going to my family doctor, which wasn’t possible as I had just returned to the country. They then discouraged me by saying there would be an 8-hour wait, making me feel like I was a burden for seeking emergency care. When I finally decided I would go to a walk-in clinic the next day instead, they threw a tantrum, saying I had wasted their time by registering. Honestly, It was an incredibly frustrating and upsetting experience, and it made me lose faith in the healthcare system.

We had our first baby here last month and I cannot tell you how impressed we were with the entire experience. The nurses were beyond amazing (thank you Julia, Sydney, Angela). Dr Lee was also AMAZING and so were everyone else. They kept checking in on us before, during and after the delivery. I would recommend this hospital and this team to anyone! Thank you for making our first experience delivering a baby so wonderful!

I had an outstanding experience during my delivery at Grand River Hospital. The staff were incredibly caring and supportive throughout the entire process. As it was my first delivery, I was understandably very nervous, but the nurses and doctors provided exceptional care and helped to calm me down during the labor pains. Their kindness and professionalism made a significant difference in my experience. The hospital environment was positive and exceptionally clean, further adding to my comfort. Every nurse I encountered was not only highly skilled but also genuinely supportive and compassionate. I cannot praise the team at Grand River Hospital enough for making my first delivery such a positive experience.