Greater Lakes Mental Healthcare

If I could give this place negative stars I 100% would. I am not a person to leave reviews, but I hate this place so much I just have to. I had an appointment with K on July 22 and when I was 5 minutes away I get a call that she left. My appointment was in the afternoon and they had all morning to call me, but waited until I was almost there. I then rescheduled my appointment for the following week and once again she canceled on me. At that point, I no longer wanted to see her so I requested a new therapist. A week had gone by and hadn’t heard anything so I called again and they said they will call someone and send me an email ASAP. we are coming up on one month later and I have not been seen by a single person. This place is a joke. Please go somewhere else.

Trans folks, beware! This place is so bad, I never even got into a therapist's office. First, my therapists cancelled on me repeatedly, sometimes with only 30 minutes notice. Then, Greater Lakes deadnamed me in my paperwork repeatedly, even after I asked them to stop & showed documentation that I changed my name legally over a year ago. I didn't even sign up for counseling under that name - they pulled my record from Multicare, who also has repeatedly failed to change my name.

It's really a shame when I can't give full stars-- I try to err on the side of kindness. But I've also had a bit of a last straw. My child has been seen here for a couple years and it's gone from good to uh, less good over that time. He's had to play a bit of musical therapists, because after he "graduated" (a funny little term, given how he's there for things that certainly weren't cured, fully treated or even satisfactorily processed) his therapist said if he ever needed to come back, it'd be a simple matter of scheduling for her again. Well fast forward a month, and she's fully booked out and unable to take "new" patients, and we had to do the entire intake process again. Okay, whatever, I kinda get it I guess. His new therapist is great-- when we can actually see her! She's overbooked and we can almost never see her more than once every few weeks (when once a week and STABILITY is absolutely the baseline of what my kiddo needs right now) and TODAY that straw I mentioned before broke my camel's back. We showed up at 11:02, two minutes late but no biggie. Sign in, get seated, no worries. 15 minutes go by... 20... Another woman gets up and asks the front desk what's going on, because she's been waiting there even longer than I have. After about five minutes we got to talking-- she won't even be seen today, and it's her first appointment ever, and there was even a confused moment where one of the people wanted to penalize her for a no-show, all because the receptionist didn't properly check her in or give her her intake paperwork to fill out. That's definitely my cue to go up and make sure I'm actually checked in, especially since our therapist has never made us wait this long. After about two good minutes standing there waiting for two of them to stop giggling conspiratorially and actually help me, the (what I learned is the newest one) listens to my concern and says she'll send the therapist an email to let her know we're waiting. Fifteen more minutes, and she beckons me up. "There was a mishap getting you checked in", she says, "we'll have to reschedule you". She looked close to crying and honestly? She's not the one I blame here-- she's new! She's in training still, apparently! My focus is squarely on the veteran receptionist that was sitting RIGHT THERE the entire time, joking around and purposely ignoring me, who should have been, I dunno, actually training the newbie. And now my kid has to wait two more weeks for his over-booked therapist to be able to see him, and it's already BEEN two weeks. My friend tells me this place is really expensive if you don't have Medicaid, which luckily I do. I'm half-expecting a letter in a couple weeks penalizing me for a no-show. We'll see. But new patients be warned. PS they have a "policy" of not giving ESA letters, which is actually ridiculous.

I've come to them twice for help and they just milk your insurance for one hour appointments where nothing gets done. My recent therapist was an intern. I know I might need medication, their wait list is out until June, if my therapist even signs off on it. She said we need more one hour appointments to decide what I need. Yes I can do telephone calls, but she prefers I drive an hour and back to our appointments, where I leave clueless and hopeless. Even got suicidal at one point where I was given a return call a few hours later and the chick was just extremely rude to me. I wasn't even being needy, just calm and letting her know how I was feeling. No I didn't want to take walk. No I didn't want to did etc etc and it just seems pointless

Don't go here!!!!!!! I had a counselor, then all the sudden she kept cancelling our visits due to personal problems . 5 times she cancelled then I called to get a new one , and I was discharged and they want me to go through the whole intake process again . If you are having serious mental concerns ,go somewhere that cares . These people don't