Tarzana Treatment Centers, Inc.

I have been coming here for yrs! The doctors and staff are amazing! I especially love the medical assistants in front. They are always so helpful! They always remember me and my son and make us feel at home. So much so to when my insurance changed my primary doctor I made sure to switch back to Tarzana because I wouldn't want to be anywhere else. They make me feel safe and comfortable and are always so nice and so helpful! It's a really great experience!

I only give it three stars because the assistant at the end who gave me the upcoming appointment was very nice and she explain in throughout my concerns where as the doctor who 1) cancel my appointment because she came to this location after having my appointment made with her in the Blvd which was an inconvenience cause I couldn’t change my day off as i had already ask for it trying to figure something until they told me she was in the Palmdale location and I needed to be seen as I only want one primary doctor not switch hoping around. Second, 1 hr waiting to only be seen for 3 minutes and the doctor giving me looks basically brushing off my concerns as if it didn’t matter. Same concern as last time but this time I wanted a bit more details but Again the person at the end (thank you) who help me out explain it much better and without making me feel bad for even coming in.

If I could give zero stars I would. This place is the absolute worst when it comes to time management. I'm told to show up at 9am for my appointment and then I'm not even SEEN UNTIL 11AM LIKE WHAT IN THE WORLD!??? I figured okay this must be a one time thing or maybe even a couple of times, this is a normal event for them, completely late completely irresponsible and completely unprofessional.

Like other reviews, i was also assigned this location as my primary care provider. The care here is sub-par. They leave all messages online unread and dont respond despite saying they will ‘within 3 days’. I go in after waiting several months for an appointment with a legitimate concern and get aftercare notes for a completely unrelated issue i dont have. Referral number they gave me is defunct and goes to a voicemail box that im sure is unmonitored. The first time i called here i was immediately thrown on to an emergency line with no warning, where they yelled at me like i was supposed to somehow know the hours when they say open 24/7. Poor care. Avoid if possible.

This is regarding primary care:I was assigned this center as my primary care for my insurance, as I didn't have a regular doctor and I thought I'd give it a chance and see. My first visit went well, I had a really great clinician and we discussed my issues that I needed to address. She ordered labs and we scheduled a follow up visit for 3 weeks later to start on some needed exams. Two weeks later I got told that she was no longer at the clinic and my appointment needed to be rescheduled. They rescheduled me to a clinic further away (1 hour drive for me each way). I got to the appointment early, and after waiting an hour after my scheduled appointment time I ended up leaving.I have had four inpatient visits (2 for labs) and 5 telephone consults. I have never spoken to the same person twice, and not one clinician had background on my history or treatment goals so I got to explain that newly each time to differing indifferent responses. The "doctor" listed on my insurance card I have never seen or spoken to; I'm taking their word that he exists at all.I was told that they did labs in the office (instead of going to Qwest Diagnositics where I had been going), but they neglected to tell me they'd be charging me for those labs (where it was 100% covered at Qwest). They also did the incorrect labs the first time, so I had to come in again and redo them. They almost did the same incorrect labs the second time but I was talking about the issue and the tech saw the mistake and corrected. (The techs I met and spent all of 10 minutes with overall were all very nice). I did get charged for the second labs to correct their mistake, as well as the copay for the phone call to follow up on my labs where they couldn't do any follow up because they didn't have the right info.I had to call every single time to schedule a follow up call on each my labs after re-starting a medication to see where my levels were, so we could possibly get everything to where they need to be. They did zero follow up on their own, even though every place I've worked with before would set up regular appointments/labs for medication assessment until they reached the level that was effective.I gave it 8 months and have seen zero improvement in my one health issue that was my primary focus, and not even touched on the other few I had intended on working on. I have since started seeing a different practitioner out of pocket so that I can possibly get some traction on my health issues. I changed from Tarzana to another primary care for emergencies as well, so I am no longer with them after this month.I received the invoice for all of my "care", and the only option for payment they gave me was to fill in all of my credit card information (including security code) onto the paper invoice, which contained my personal health information and send it through the mail to them.I called and they told me that the only other way to pay is to come in person to their office (which is 45 minutes away), so that I can pay them to be done, because they they have no online payment system.The only reason I'm putting this all up here is because I feel like people need to know what they are signing up for. If I had known these things I would have changed much sooner, and saved myself some headache and $$.