I was referred to this facility because it was closest to my home. The reason why I’m giving low stars is because of the encounter I had over the phone prior to my interview, but because my encounter once I was at the front desk was excellent my chief complaint is in regards to physical therapist doctor Grant, who is the one who did my initial assessment he singled me out by stating let me see if you’re telling the truth, and then proceeded to pass it off as a joke, and before the assessment was over, he repeated that statement when he was assessing my strength, he stated again let me see if you’re telling the truth, and again passed it off as a joke, later on that day, I realize that this man was not joking and it’s probably something he does regularly and I’m not sure exactly why I was singled out but I don’t think I deserve that type of treatment from a professional in a professional setting. I don’t feel comfortable going back.
Schedule and front office staff is unable to do their job properly. Unsure where the misunderstanding took place but they can’t make a simple initial appointment for my mother who is suffering from bad carpal tunnel. My mother was set up for her appointment today and was called the day prior to confirm her appointment. She arrives today (happy to finally start her journey for pain relief) only for them to tell her there has been a mistake and that she does not have an appointment. Let’s add the fact that they had her as needing therapy for her shoulders NOT her hands and arms. I previously worked in a medical office, the authorizations clearly state what services are approved and needing to be rendered to the patient so I don’t know where or how that kind of mistake happened. It’s not hard to read an authorization. Let’s also add the fact that apparently the person in charge of scheduling or rectifying this situation is apparently on vacation and no one else in the front staff is capable of doing it. Again, as a person that worked in a medical front office, dealing with authorizations, insurance, GP, workers comp, etc, it’s not THAT HARD. Better people need to be hired and trained. People are coming here because they need help from their physical ailments. Now my mom has to wait again. I’m sure my mother hurled out a few choice words towards them though.
My visit today was filled with the goodness of this office. I saw a patient who was trying to leave but her car battery died and two of the staff members gave her car a jump. I also saw another patient who had been stuck there after her session get help for a ride home. My own experience was filled with a ton of help. Keep up the good work.
West Point PT center in California City has been my PT place for years. After knee replacement I met my PTA Ronaldo Gordiano. He has been guiding me and encouraging my healing for months. Justina keeps me up on appointments and billing. I can highly recommend them for your PT needs. Zack, Anna and Ishmael are also part of what makes this place work. We are so blessed to have you in our city! Thank you! Kim Welling
I appreciate the dedication from every staff member. Pool therapy is wonderful. I'm excited to become a fully restored bipedal human being, after 6 1/2 yrs of living with pain. Today's visit did however disappointingly end with a staff member that I've never seen before. It's hard as a patient to even go to PT, it's even harder to leave with a staff member that is obviously in a mood. This upper staff member will not sway my determination. I still rate this facility and it's staff 10+ stars. Again thank you for your dedication and hard work.
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9873 Ridgewood Street Elgin, IL 60120
vaxiemal@email.com
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A Lewis
5 months agoI was referred to this facility because it was closest to my home. The reason why I’m giving low stars is because of the encounter I had over the phone prior to my interview, but because my encounter once I was at the front desk was excellent my chief complaint is in regards to physical therapist doctor Grant, who is the one who did my initial assessment he singled me out by stating let me see if you’re telling the truth, and then proceeded to pass it off as a joke, and before the assessment was over, he repeated that statement when he was assessing my strength, he stated again let me see if you’re telling the truth, and again passed it off as a joke, later on that day, I realize that this man was not joking and it’s probably something he does regularly and I’m not sure exactly why I was singled out but I don’t think I deserve that type of treatment from a professional in a professional setting. I don’t feel comfortable going back.
E C
2 years agoSchedule and front office staff is unable to do their job properly. Unsure where the misunderstanding took place but they can’t make a simple initial appointment for my mother who is suffering from bad carpal tunnel. My mother was set up for her appointment today and was called the day prior to confirm her appointment. She arrives today (happy to finally start her journey for pain relief) only for them to tell her there has been a mistake and that she does not have an appointment. Let’s add the fact that they had her as needing therapy for her shoulders NOT her hands and arms. I previously worked in a medical office, the authorizations clearly state what services are approved and needing to be rendered to the patient so I don’t know where or how that kind of mistake happened. It’s not hard to read an authorization. Let’s also add the fact that apparently the person in charge of scheduling or rectifying this situation is apparently on vacation and no one else in the front staff is capable of doing it. Again, as a person that worked in a medical front office, dealing with authorizations, insurance, GP, workers comp, etc, it’s not THAT HARD. Better people need to be hired and trained. People are coming here because they need help from their physical ailments. Now my mom has to wait again. I’m sure my mother hurled out a few choice words towards them though.
Lisa Robotham
6 years agoMy visit today was filled with the goodness of this office. I saw a patient who was trying to leave but her car battery died and two of the staff members gave her car a jump. I also saw another patient who had been stuck there after her session get help for a ride home. My own experience was filled with a ton of help. Keep up the good work.
joe welling
a year agoWest Point PT center in California City has been my PT place for years. After knee replacement I met my PTA Ronaldo Gordiano. He has been guiding me and encouraging my healing for months. Justina keeps me up on appointments and billing. I can highly recommend them for your PT needs. Zack, Anna and Ishmael are also part of what makes this place work. We are so blessed to have you in our city! Thank you! Kim Welling
Veronica Evans
7 years agoI appreciate the dedication from every staff member. Pool therapy is wonderful. I'm excited to become a fully restored bipedal human being, after 6 1/2 yrs of living with pain. Today's visit did however disappointingly end with a staff member that I've never seen before. It's hard as a patient to even go to PT, it's even harder to leave with a staff member that is obviously in a mood. This upper staff member will not sway my determination. I still rate this facility and it's staff 10+ stars. Again thank you for your dedication and hard work.