I'm moving to Florida soon and this is going to be the closest location to me. In reading the comments I can tell you that all that you guys have said about this location also applies to the active duty medical facilities I'm leaving behind at FT. Bliss Texas. I'm adding 3 stars to be neutral to both side and not deflate or inflate current star ratings.
They have perfected the art of when someone walks up needing help do not make eye contact and try to look at the computer at all cost! also calling is a joke if they don't call you odds are you are out of luck. going on 4 attempts to return a call back at their request with no answer any time.
They really give you the I Don't care you are just part of the job vibe!
The only reason its not getting a 1 star is because the gentleman at the front desk. at first I thought he was like the others but as I was sitting down waiting past my appointment time I saw him go above and beyond a few times with little things trying to help. I wish I could remember your name so i could mention it but sadly I do not.
Anyways the care here in comparison to the care in Texas is a joke. well below average. I'm sure there has to be a few other good workers here but I have yet to see it.
Worst experience ever!!! I called because I needed a health physical for law enforcement and they told me they could not help me until I put in a transfer first . I fill out the paperwork right there on the spot and then hand them back I’m told it could take a week to be completed. I then waited a whole week and called again today they transferred me 3 times only to tell me they haven’t even started the paperwork and by some miracle the guy that does the paperwork all of a. Sudden is on vacation for a week. Then to addd insult to injury they are trying to dodge the physical completely by telling me they don’t know if they can do it. This place is absolutely ridiculous and the worst VA clinic I have ever been to
They are the absolute worst VA clinic I've ever gone to. I scheduled a new patient appointment 3 months in advance, took time off to go to the appointment several weeks in advance. The DAY BEFORE they call, leave a message and tell me they are canceling my appointment because I'm a new patient. WTAF. I called back not even 10 minutes later and they had me on hold for over 30 minutes then the phone just hung up and this wasn't the first time, it also happened with the speciality care. When I finally
talked my doctor it was like talking to a wall. I'd talk to her about my concerns and she'd go silent for a second but then start to talk about something else. Very frustrating to say the least.
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Enrique Navarro
4 months agoI'm moving to Florida soon and this is going to be the closest location to me. In reading the comments I can tell you that all that you guys have said about this location also applies to the active duty medical facilities I'm leaving behind at FT. Bliss Texas. I'm adding 3 stars to be neutral to both side and not deflate or inflate current star ratings.
Robert Sisson
a year agoGreat VA outpatient clinic. Excellent staff and loads of parking.
Timelord
a year agoThey have perfected the art of when someone walks up needing help do not make eye contact and try to look at the computer at all cost! also calling is a joke if they don't call you odds are you are out of luck. going on 4 attempts to return a call back at their request with no answer any time. They really give you the I Don't care you are just part of the job vibe! The only reason its not getting a 1 star is because the gentleman at the front desk. at first I thought he was like the others but as I was sitting down waiting past my appointment time I saw him go above and beyond a few times with little things trying to help. I wish I could remember your name so i could mention it but sadly I do not. Anyways the care here in comparison to the care in Texas is a joke. well below average. I'm sure there has to be a few other good workers here but I have yet to see it.
Whirlpool waves
a year agoWorst experience ever!!! I called because I needed a health physical for law enforcement and they told me they could not help me until I put in a transfer first . I fill out the paperwork right there on the spot and then hand them back I’m told it could take a week to be completed. I then waited a whole week and called again today they transferred me 3 times only to tell me they haven’t even started the paperwork and by some miracle the guy that does the paperwork all of a. Sudden is on vacation for a week. Then to addd insult to injury they are trying to dodge the physical completely by telling me they don’t know if they can do it. This place is absolutely ridiculous and the worst VA clinic I have ever been to
Jessica Walker
4 years agoThey are the absolute worst VA clinic I've ever gone to. I scheduled a new patient appointment 3 months in advance, took time off to go to the appointment several weeks in advance. The DAY BEFORE they call, leave a message and tell me they are canceling my appointment because I'm a new patient. WTAF. I called back not even 10 minutes later and they had me on hold for over 30 minutes then the phone just hung up and this wasn't the first time, it also happened with the speciality care. When I finally talked my doctor it was like talking to a wall. I'd talk to her about my concerns and she'd go silent for a second but then start to talk about something else. Very frustrating to say the least.