We had to put my step dad into the long term side at northdale rehab. He has been there since November and we are very pleased. Dee, took us for a surprise tour and we were impressed immediately! The communication we have with the nursing staff has been amazing. We even enjoy dealing with those in the billing dept. Very friendly and kind. I like that we see a lot of the same staff so turnover isn’t like some places I have been to . We have gotten to know a lot of the staff and residents there. It feels like an extended family . One day Ron lost his ring. A staff member found it and turned it into nurses station, although they did not know who it belonged to , it was up there waiting for us to claim. We could not believe it was there!!!although wherever you put your family member , you must realize that no place is perfect, but the small things aren’t that big of a deal . Ron is happy and so are we ! We love the activities director, and Nicole who tends to be the nurse for Ron most of the time , as well as others. We won’t ever move Ron out of there.
I would honestly not send my worst enemy to this facility. I have read some of the positive posts and can't believe it's the same facility. My mother-in-law was placed here after hip replacement surgery. Now I have to say the physical therapists and physical therapy were amazing..that's why I'm giving two stars. The Social Workers were also wonderful... But the place smells like urine most of the time. The nurses are just about the worst I've ever encountered and my mother-in-law has been in many facilities. They never smile, never greet you and as many times as I was there I never even had a nurse look like they even recognized me or greet me for that matter. My husband and I both have worked in healthcare for a combined 57 years so we were expecting the staff to have some empathy. Having a family member in a facility is very traumatic for the families, we are going through a lot, it would be nice if somebody even smiled .They keep all their patients with dementia around the nurses station so they can watch them. As many times as I was there I never even saw the nurses try to interact with these people! I've never seen anything like that in any other facility. My mother-in-law would call me sometimes and would tell me that she had been on the toilet pulling the nurse call for over 25 minutes with no response and I want to stress that my mother-in-law has a better mind than me. They have minimal activities and most of the staff seem totally disinterested. I want to say that the girls at the front desk when you first arrived were friendly enough but that's where the friendliness stopped. And then there was the Covid breakout. When we walked in one day we saw everybody with masks and gloves and nobody stopped us to say anything. They were totally rude and you would think that they would come up to us and say you need to wear a mask we have a Covid outbreak. Nothing. I am immune suppressed and it would be really nice if somebody had told us. And yes my mother-in-law did get Covid here. (But honestly you could get Covid at any facility but that's not my point) Oh yes there was a small sign posted on the door that we noticed when we left, but truthfully they could have even told the receptionist to tell people to wear masks!
My mother-in-law was so traumatized by her whole stay there. There was not one nurse's aide or nurse that was nice to us or even remotely acted like they cared about my mother-in-law and my mother-in-law is about the sweetest person you would ever meet. Again the physical therapy team were wonderful but they were the only staff that seemed to care. Please don't put your family member here. So sad.
These people completely wasted my time! Don’t even bother to apply!!! Highly unprofessional, I been a nurse over 6 years, never been without a job. They asked me to come for an interview, get to the lobby and tell me my application was rejected due to work history like you couldn’t see my work history on INDEED!!!!!!!!! Like I didn’t apply on indeed with my RESUME!!! Make it make sense, yall just calling anybody in for an interview that applies on indeed without even checking work history!!!! WASTED MY TIME FOR NOOO REASON!!!! Honestly felt like I was being discriminated against!! Never again!!
My 90 year old father spent 5 weeks at Norhdale and the staff there were INCREDIBLE. The facility was clean and atmosphere was bright and cheerful. From his nurse Nicole to Melissa to Jennifer I cannot express how wonderful they were to my Dad. A special shout out to the Social Services Manager Sarah. She was AMAZING not only with my dad but helping me maneuver thru what was a very overwhelming process for me. Her compassion will never be forgotten. Sadly he passed away last week. I would recommend Northdale to ANYONE who needs skilled nursing care for a loved one. They genuinely treated my Dad as if he was theirs.
I have a family member in this facility and she’s been there for a few years. It’s a below average facility. Her items are consistently stolen either by other residents or staff members. Glasses, food, clothing, iPad chargers, magazines, you name it… it’s always missing. If you buy your loved one clothing, they will never see it again after one wash. The staff never brings back the correct clothes even if the name is printed on the clothing. Your loved one will not get basic grooming needs either. If you pay $30 for your loved one to get their “hair cut” be prepared that their hair will look like a 5 year old took some scissors to it. Truly embarrassing to be honest that you have to pay for that hair cut. Some of the CNA’a are nice and others cannot be bothered. Last, but certainly not least there are some seriously shady billing practices. We’ve caught the office double dipping collecting off private insurance, medicare and the patient. Unfortunately, it’s just how it goes I presume.
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LeeAnn Jackson
5 months agoWe had to put my step dad into the long term side at northdale rehab. He has been there since November and we are very pleased. Dee, took us for a surprise tour and we were impressed immediately! The communication we have with the nursing staff has been amazing. We even enjoy dealing with those in the billing dept. Very friendly and kind. I like that we see a lot of the same staff so turnover isn’t like some places I have been to . We have gotten to know a lot of the staff and residents there. It feels like an extended family . One day Ron lost his ring. A staff member found it and turned it into nurses station, although they did not know who it belonged to , it was up there waiting for us to claim. We could not believe it was there!!!although wherever you put your family member , you must realize that no place is perfect, but the small things aren’t that big of a deal . Ron is happy and so are we ! We love the activities director, and Nicole who tends to be the nurse for Ron most of the time , as well as others. We won’t ever move Ron out of there.
Willowjoi77
a month agoI would honestly not send my worst enemy to this facility. I have read some of the positive posts and can't believe it's the same facility. My mother-in-law was placed here after hip replacement surgery. Now I have to say the physical therapists and physical therapy were amazing..that's why I'm giving two stars. The Social Workers were also wonderful... But the place smells like urine most of the time. The nurses are just about the worst I've ever encountered and my mother-in-law has been in many facilities. They never smile, never greet you and as many times as I was there I never even had a nurse look like they even recognized me or greet me for that matter. My husband and I both have worked in healthcare for a combined 57 years so we were expecting the staff to have some empathy. Having a family member in a facility is very traumatic for the families, we are going through a lot, it would be nice if somebody even smiled .They keep all their patients with dementia around the nurses station so they can watch them. As many times as I was there I never even saw the nurses try to interact with these people! I've never seen anything like that in any other facility. My mother-in-law would call me sometimes and would tell me that she had been on the toilet pulling the nurse call for over 25 minutes with no response and I want to stress that my mother-in-law has a better mind than me. They have minimal activities and most of the staff seem totally disinterested. I want to say that the girls at the front desk when you first arrived were friendly enough but that's where the friendliness stopped. And then there was the Covid breakout. When we walked in one day we saw everybody with masks and gloves and nobody stopped us to say anything. They were totally rude and you would think that they would come up to us and say you need to wear a mask we have a Covid outbreak. Nothing. I am immune suppressed and it would be really nice if somebody had told us. And yes my mother-in-law did get Covid here. (But honestly you could get Covid at any facility but that's not my point) Oh yes there was a small sign posted on the door that we noticed when we left, but truthfully they could have even told the receptionist to tell people to wear masks! My mother-in-law was so traumatized by her whole stay there. There was not one nurse's aide or nurse that was nice to us or even remotely acted like they cared about my mother-in-law and my mother-in-law is about the sweetest person you would ever meet. Again the physical therapy team were wonderful but they were the only staff that seemed to care. Please don't put your family member here. So sad.
MYOB MYOB
3 weeks agoThese people completely wasted my time! Don’t even bother to apply!!! Highly unprofessional, I been a nurse over 6 years, never been without a job. They asked me to come for an interview, get to the lobby and tell me my application was rejected due to work history like you couldn’t see my work history on INDEED!!!!!!!!! Like I didn’t apply on indeed with my RESUME!!! Make it make sense, yall just calling anybody in for an interview that applies on indeed without even checking work history!!!! WASTED MY TIME FOR NOOO REASON!!!! Honestly felt like I was being discriminated against!! Never again!!
Margaret Pereira
5 months agoMy 90 year old father spent 5 weeks at Norhdale and the staff there were INCREDIBLE. The facility was clean and atmosphere was bright and cheerful. From his nurse Nicole to Melissa to Jennifer I cannot express how wonderful they were to my Dad. A special shout out to the Social Services Manager Sarah. She was AMAZING not only with my dad but helping me maneuver thru what was a very overwhelming process for me. Her compassion will never be forgotten. Sadly he passed away last week. I would recommend Northdale to ANYONE who needs skilled nursing care for a loved one. They genuinely treated my Dad as if he was theirs.
Secrets Florida
4 months agoI have a family member in this facility and she’s been there for a few years. It’s a below average facility. Her items are consistently stolen either by other residents or staff members. Glasses, food, clothing, iPad chargers, magazines, you name it… it’s always missing. If you buy your loved one clothing, they will never see it again after one wash. The staff never brings back the correct clothes even if the name is printed on the clothing. Your loved one will not get basic grooming needs either. If you pay $30 for your loved one to get their “hair cut” be prepared that their hair will look like a 5 year old took some scissors to it. Truly embarrassing to be honest that you have to pay for that hair cut. Some of the CNA’a are nice and others cannot be bothered. Last, but certainly not least there are some seriously shady billing practices. We’ve caught the office double dipping collecting off private insurance, medicare and the patient. Unfortunately, it’s just how it goes I presume.