Gene may be a nice guy but my experience was far from professional. I called ahead to ask a few questions & requested an appointment- was told that wasn’t necessary, just come on in during business hours of 7am-7pm although he did request I show up by 6:30pm to fill out paperwork. I showed up at 12:20 pm to a note on the door saying he’d return by 1. Irritating but I waited. Gene showed up at 1:10. He asked why I didn’t call as if he would’ve appeared like a magic genie from a lamp. I wondered why he didn’t tell me on my two previous calls he didn’t bother saying he closes for lunch break. I filled out my paperwork & handed him my card for payment. He says, “would’ve been faster with cash”. Again, that was something he could have shared during my previous calls. He takes me to the community restroom that services the whole building & it smelled awful. He hands me the cup to pee in, no other instructions. He came in to collect the cup & scolded me for putting it on the wet counter. During this whole time he never wore gloves, which I thought was disgusting as he’s touching everything after he handled my urine cup. I was told I could call Friday to see if my results were in. I call & he’s “not available” & was told to call back in 10 minutes. Same thing happened Monday morning so I ask when IS a good time to call & was directed to send an email so I did. I got my results emailed to me from someone else at 4am- great! Gene emailed me from the same email address TEN HOURS LATER with the results. Do they not communicate?! Just an awful experience all around. I went somewhere else & had a completely different, clean, secure, professional experience. The prices at ACT may be low but you get what you pay for. If you absolutely must go there, call in advance to make sure he’s there & bring cash although I highly recommend going somewhere else.
EXCEPTIONAL experience!! Gene went above and beyond to accommodate my questions and needs. I had such a genuine interaction and anytime I need a test of any kind, I plan to come back. I cannot recommend this place enough.
HIGHLY recommended...I can’t speak highly enough about this place. I came in, last minute on the Friday of a holiday weekend. Gene got me registered in the system and out the door in 15 minutes!
Great customer service, explained the entire process, was very thorough and professional.
Gene stayed late to get my test results done and turned in to FedEx in time to make my required court date the Tuesday after Memorial Day.
I can’t thank you enough Gene!
HUGE thanks!
Kevin S
Very friendly professional staff, clean facility, quick service and very reasonably priced testing. Results within minutes. Highly recommend this facility, for all professionals that need a drug test for employment or school. Walk ins and appointments, had to bring my daughter in for drug testing for her EMT class and we were impressed by the no wait, friendly staff, cleanliness, and quick results. Thank you so much and keep up the great atmosphere.
Wow! What a great drug testing site! The staff is very proffesional and friendly. The building is very clean and up to date. Its actually kinda fancy! No more Jams for me!! This place is 100 times better. It actually has a nice big waiting room and its comfortable in there. Staff was kind to me. No mistakes made by staff. It was cleverly set up too so that there is NO WAY you could pull some slick stuff and try to pass your test. I would HIGHLY recommend this business!
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carrie Laux
a year agoGene may be a nice guy but my experience was far from professional. I called ahead to ask a few questions & requested an appointment- was told that wasn’t necessary, just come on in during business hours of 7am-7pm although he did request I show up by 6:30pm to fill out paperwork. I showed up at 12:20 pm to a note on the door saying he’d return by 1. Irritating but I waited. Gene showed up at 1:10. He asked why I didn’t call as if he would’ve appeared like a magic genie from a lamp. I wondered why he didn’t tell me on my two previous calls he didn’t bother saying he closes for lunch break. I filled out my paperwork & handed him my card for payment. He says, “would’ve been faster with cash”. Again, that was something he could have shared during my previous calls. He takes me to the community restroom that services the whole building & it smelled awful. He hands me the cup to pee in, no other instructions. He came in to collect the cup & scolded me for putting it on the wet counter. During this whole time he never wore gloves, which I thought was disgusting as he’s touching everything after he handled my urine cup. I was told I could call Friday to see if my results were in. I call & he’s “not available” & was told to call back in 10 minutes. Same thing happened Monday morning so I ask when IS a good time to call & was directed to send an email so I did. I got my results emailed to me from someone else at 4am- great! Gene emailed me from the same email address TEN HOURS LATER with the results. Do they not communicate?! Just an awful experience all around. I went somewhere else & had a completely different, clean, secure, professional experience. The prices at ACT may be low but you get what you pay for. If you absolutely must go there, call in advance to make sure he’s there & bring cash although I highly recommend going somewhere else.
K
a year agoEXCEPTIONAL experience!! Gene went above and beyond to accommodate my questions and needs. I had such a genuine interaction and anytime I need a test of any kind, I plan to come back. I cannot recommend this place enough.
Kevin Sinnott
3 years agoHIGHLY recommended...I can’t speak highly enough about this place. I came in, last minute on the Friday of a holiday weekend. Gene got me registered in the system and out the door in 15 minutes! Great customer service, explained the entire process, was very thorough and professional. Gene stayed late to get my test results done and turned in to FedEx in time to make my required court date the Tuesday after Memorial Day. I can’t thank you enough Gene! HUGE thanks! Kevin S
Ban Shamoon
4 years agoVery friendly professional staff, clean facility, quick service and very reasonably priced testing. Results within minutes. Highly recommend this facility, for all professionals that need a drug test for employment or school. Walk ins and appointments, had to bring my daughter in for drug testing for her EMT class and we were impressed by the no wait, friendly staff, cleanliness, and quick results. Thank you so much and keep up the great atmosphere.
Rita Galvan
6 years agoWow! What a great drug testing site! The staff is very proffesional and friendly. The building is very clean and up to date. Its actually kinda fancy! No more Jams for me!! This place is 100 times better. It actually has a nice big waiting room and its comfortable in there. Staff was kind to me. No mistakes made by staff. It was cleverly set up too so that there is NO WAY you could pull some slick stuff and try to pass your test. I would HIGHLY recommend this business!