WellSpan Philhaven

I had gone to wellspan Edgar square for the majority of my younger adult years. I have a stack of formal grievances at least three inches high. That is only regarding those instances when I became so outraged at many providers and so-called professionals that I suffered debilitating panic attacks from for maybe days. This includes a very possible HIPAA violation by the otherwise very well regarded by many other patients dr. Muneses. I had seen him there myself for years, always being given an incorrect diagnosis because of what I will call his prejudice in not encompassing what my very real traumas entailed towards me. As for the HIPAA violation, yes, there was a formal hearing with my insurance company, others including nonpartisan parties, and supposed to be wellspan person whose representative, of course, failed to show up. As for most of their therapists, I have very little faith that they even know one iota about how to conduct group therapy, let alone individual therapy. The office staff is dismissive at best. In other words, you had better have all your own documentation done yourself so the staff there doesn't have to worry about doing their job. Also, there were those therapists when I was in their groups who played favorites with participants, allowing another participant to constantly talk over me and never allow me to finish my point of view or input statement. Yes, this therapist, who has my same first name, had me removed from her group because of this and other.urgent concerns another participant tried to express whose needs were never met by said therapist or group. Although I was a participant, I could not, would not, not very briefly address this person's cries for help within said therapeutic group. I am a human being with feelings not just for myself but for others as well. The entire staff at wellspan Edgar square also allowed some of my extremely harshly judgemental and abusive outside acquaintances to weigh in on my therapeutic care as they would often sit in the waiting room while they made the excuse they were transporting someone else from the building I also lived in at the time. The only reason I am not healed yet is that at the time I struggled and even fought as much as possible while at Edgar square and continued so-called, no-called, care there is my family had strongly pressured me to continue with these abusive practicioners. There were a very, very small handful of people, maybe one or two therapists, who, had it not been for their honest support for me, at least at the time I might have needed it the most, I would have been long gone from this picture overall.

Disgusting rude deplorable staff. Not sure why they bother working In mental health care when they got issues. I ask them why do they work here? Lots of other places to get a paycheck! Sadly not many other places for mental health care so that is sick

This location needs a sign stating NO WEAPONS are permitted on the premises. I watched a man pull a pocket knife out and dangerously dig at the sole of his shoe in the waiting room (he had the blade pointing toward his hand as he dug at his shoe)Your automated system needs music instead of the same 3 recorded messages that repeat in a cycle every minute to tell you you'll get "the same quality of assistance" and thanking for continuing to hold it does not help when you are already upset and stressed out.

The only thing that helps my anxiety is kalonopin or xanax. He stopped my Clonopin and I directly hung up on him. I am finding a new psychiatrist. He does not care about your opinions or your feelings or your needs. He is very unprofessional and should not be serving the public.

Although the secretaries are wonderful, the very few psychiatrists, both women in Lebanon , are rude and uncaring and do not even try to understand how bad my anxiety is. They are pompous and treat you like, “I am destined for childbirth. What’s your problem?” Just like all women doctors. ”Nothing is worse than childbirth,” they think. Well, at least you know childbirth will end. My anxiety doesn’t end after however many hours. My husband has dementia and can’t be left alone, yet “Dr.” Kathleen Elnaggar expects me to drive 45 minutes each way at least twice a week for some therapy. Since I told her I cannot leave my husband alone, she refused to give me medication for my anxiety. Unfortunately for me, Philhaven is the only place close to me. I’m going to have to find someone else for my anxiety due to my husband’s dementia . They don’t even try to help. And don’t call on a Friday afternoon. They are all gone except for the secretaries. STAY AWAY from Philhaven if possible!! Less than one star review.